Working with customers can be quite the experience. Some are pleasant, and others, not so much. But do you know how you deal with them? Is your body language ok? Are you patient? Do you smile? Take this quiz to see what you most commonly use when dealing with customers. (make sure to answer the questions in the order they appear)
How do you feel about the saying "the customer is always right"?
Correct!
Wrong!
-
There's a fire at your work place. You:
Correct!
Wrong!
-
How important is customer service to you, where one is the lowest and 4 is the highest?
Correct!
Wrong!
-
How would you handle an extremely angry customer?
Correct!
Wrong!
-
You would rather...
Correct!
Wrong!
-
Your apologies are almost always .....
Correct!
Wrong!
-
Which phrase are you most likely to use with a customer?
Correct!
Wrong!
-
Which of the following gestures do you regularly use with customers?
Correct!
Wrong!
-
When you make promises to customers, you ...
Correct!
Wrong!
-
What do you like most about your job?
Correct!
Wrong!
-
Which do you need to work on the most?
Correct!
Wrong!
-
Which is the worst thing you've done when talking to a customer?
Correct!
Wrong!
-
How long have you been working in customer service?
Correct!
Wrong!
-
When a customer leaves you want them to feel...
Correct!
Wrong!
-
You are best at ....
Correct!
Wrong!
-
Customers would say they like this, the most about you.
Correct!
Wrong!
-
On a scale of 1 to 4, where 1 is the least and 4 is the most, how often do you smile at work?
Correct!
Wrong!
-
Ultimately, you believe that customer service is....
Correct!
Wrong!
-
When a customer comes up to you, the first thing that you do is ....
Correct!
Wrong!
-
The best reward you can hope for at work is ....
Correct!
Wrong!
-
You are proud to be a representation of the organization that you work for.
Correct!
Wrong!
-
0%